Terms of Payment:
We accept credit and debit cards, (VISA, MasterCard, Discover and American Express). Company or personal checks will be accepted upon approval by the credit department. The returned check fee is $25.00. New accounts can also be shipped C.O.D. - Certified Check or Money Order. Payment is also accepted via electronic wire transfer of funds into our bank account. (There will be a $25.00 fee added to the invoice to cover bank fees releating to receipt of electronic payments.) Please contact us for T/T Wire Transfer details. A deposit of 25% to 50% of order value may be required to initiate production for non-stock items.
All prices are quoted in U.S. Dollars and are Ex-Factory, Providence, Rhode Island, U.S.A. Prices are subject to change without advance notice.
To establish open credit terms please submit a Credit Application and provide us with (4) four credit references from suppliers that presently extend open credit to your company, as well as one bank reference. Kindly state the dollar amount of open credit you wish approved. Credit terms are NET 30 days upon receipt and approval of a signed credit application. Prompt payment by company check is greatly appreciated. Payment by credit card is only an option if billing occurs on the date of shipment of any new order. If a payment is made using a credit card, the customer's account will then revert to "Credit Card" and all billing will occur on the date any order ships and Net-30 Terms will no longer apply. Any account that has been inactive for one (1) year will be considered a new account, and as such, will be required to re-establish credit terms with the Frank Morrow Company.
All orders are F.O.B. our factory, Providence, Rhode Island, U.S.A. Shipments may be subject to additional charges such as residential delivery, lift gate service, C.O.D. fees, oversize shipments, reconsignment, metro delivery and other fees.
Claims & Returns:
Please inspect all shipments IMMEDIATELY. The Frank Morrow Company makes every effort to ensure that your shipment has been made to the highest standards of quality. In the event that an error or damage occurs, please follow the steps below for all order:
- Upon receipt of order, damages, shortages must be reported within 5 business days of receipt by notifying the Frank Morrow Company (800) 556-7688 or (401) 941-3900.
- Retain the merchandise AND packing material for inspection by carrier.
- In order to receive replacement product or to file a claim, shortages and/or damages must be noted on the bill of lading AT THE TIME OF DELIVERY by the individual receiving the shipment. Any damage or loss incurred in transit is the responsibility of the carrier.
No materials are to be RETURNED to the Frank Morrow Company for any reason without prior faxed or written approval and must have a Return Authorization (RA) Code and may be subject to a Restocking Fee of 25%. Returns without the Return Authorization Code cannot be accepted. For prompt credit processing, please put the RA number on the packaging. Returns over 30 days from invoice date will not be accepted. Please have your invoice or order number on hand when calling. All sample purchases are final and not returnable for any reason.
Note: Any item that was custom run, produced or made to order may not be returned for any reason. Any product cut, drilled, painted, or altered in any way by the customer is non-refundable. Any loss incurred for labor, time and shipping is not covered. The Frank Morrow Company has no control over end products fabricated with the products purchased from the Frank Morrow Company or the installation procedures used. No warranty is expressed or implied. All materials must be inspected for quality before installation.
Items that are out of stock will be automatically back ordered and shipped as soon as they are available, F.O.B. our factory. Any back orders for sample quantities will be automatically cancelled.
Warranty & Liability:
All merchandise is produced to standard and commercial tolerances. The Frank Morrow Company warranties its products to be free from defects in workmanship and material. No other warranty is expressed or implied. In particular, the Frank Morrow Company makes no warranty respecting the merchantability of the products or their suitability or fitness for any particular purpose or use. Our only obligation is for replacement or credit. The customer is responsible for testing and verifying the suitability of the product for its intended use. The Frank Morrow Company liability is limited at our election to (1) issue of in-house credit of Buyer's purchase price, (2) replacement of such products, or (3) repair of such products. The Frank Morrow Company is not liable for any loss, damage, or compensation for the use of the product.
The Frank Morrow Company makes no warranty of results obtained as a result of technical advice furnished by the Frank Morrow Company. The customer shall test and verify for suitability for intended use. All drawings and dimensions shown in our print catalog and on our website are for reference only.